Export Customer Service Executive - Fresh Graduates Welcome

Join Omega Sofa, a leading name in the furniture manufacturing and export industry, as an Export Customer Service Executive. This is a fantastic opportunity for fresh graduates to kickstart their careers in international trade and customer relations. Based in Badung, Bali, you'll be the face of Omega Sofa, ensuring our international clients have a seamless experience. From handling inquiries to resolving issues, your daily tasks will involve communicating in English and other languages, managing customer data using CRM software like Salesforce, and coordinating with our global team.

Omega Sofa has been a trusted name in the furniture industry for over two decades, exporting to over 50 countries. We're looking for someone passionate about customer service, eager to learn, and ready to make an impact in the world of international trade.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to international clients, ensuring their satisfaction and loyalty.
• Handle customer inquiries, complaints, and requests, resolving issues promptly and professionally.
• Communicate effectively in English and other languages, maintaining clear and concise conversations.
• Manage and update customer data in our CRM system, ensuring accuracy and completeness.
• Coordinate with our global team to ensure smooth operations and timely delivery of products.
• Assist in the development and implementation of customer service strategies and initiatives.
• Stay updated with industry trends and best practices in customer service and international trade.
• Contribute to the overall growth and success of Omega Sofa.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, International Relations, or a related field.
• Fresh graduates welcome, with a strong passion for customer service and international trade.
• Excellent communication skills in English, both written and spoken.
• Basic knowledge of CRM software, preferably Salesforce.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving and analytical skills.
• Team player with a collaborative attitude.
• Willingness to learn and adapt to new situations and challenges.

🛠️ Keahlian

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