IT Operations Engineer (Data Platform, Application Support & Service Desk)

Join Sharing Vision Indonesia as an IT Operations Engineer and play a pivotal role in ensuring the seamless operation of our data platforms, application support, and service desk functions. Based in the vibrant and dynamic environment of Bali, this role offers a unique opportunity to work with cutting-edge technologies and contribute to a company that is at the forefront of digital transformation.

As an IT Operations Engineer, you will be responsible for monitoring, maintaining, and optimizing our data platforms, ensuring that our applications run smoothly and efficiently. You will also provide top-notch support to our users, resolving their issues promptly and effectively. Additionally, you will be part of our service desk team, handling various IT-related inquiries and incidents.

This is an exciting opportunity to work in a fast-paced, innovative environment where your skills and expertise will be valued and utilized. If you are passionate about IT operations and are looking to make a significant impact, we invite you to apply and be part of our team in Bali.

📋 Tanggung Jawab Pekerjaan

• Monitor and maintain our data platforms, ensuring high availability and performance.
• Provide application support, troubleshooting and resolving issues promptly.
• Handle service desk functions, managing IT-related inquiries and incidents.
• Utilize tools such as Splunk, Nagios, and ServiceNow for monitoring, alerting, and incident management.
• Collaborate with cross-functional teams to ensure seamless IT operations.
• Implement and enforce best practices for IT operations and security.
• Conduct regular reviews and optimizations of our IT infrastructure.
• Provide training and support to end-users on IT systems and applications.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT operations, with a focus on data platforms and application support.
• Proven experience with monitoring tools such as Splunk, Nagios, or similar.
• Familiarity with service desk software like ServiceNow or similar.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills.
• Certifications in ITIL, PMP, or similar are a plus.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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