Director of Customer Service (HMO) - Healthcare Leadership Role

Are you a visionary leader passionate about transforming healthcare customer service? Join our dynamic team as Director of Customer Service (HMO) and spearhead our mission to deliver exceptional member experiences across Bali's thriving healthcare landscape.

In this pivotal role at Private Advertiser, you'll be the driving force behind our customer service strategy, ensuring seamless interactions between our healthcare members and our service providers. With a salary range of Rp 50,000,000 - Rp 70,000,000 per bulan, this opportunity offers both financial rewards and the chance to make a significant impact in the healthcare industry.

Based in Bali, you'll have the chance to work in a vibrant, international environment, contributing to a company that values innovation and excellence. This role is perfect for a seasoned professional looking to take the next step in their career, with the support and resources to lead a high-performing team.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer service strategies that enhance member satisfaction and loyalty.
• Oversee the day-to-day operations of the customer service team, ensuring high standards of service delivery.
• Leverage data and analytics to identify trends and areas for improvement in customer service.
• Collaborate with cross-functional teams to resolve complex customer issues and ensure timely resolutions.
• Foster a culture of continuous improvement and innovation within the customer service department.
• Manage and mentor a team of customer service professionals, providing guidance and support.
• Ensure compliance with healthcare regulations and industry standards in all customer interactions.
• Represent the company at industry events and conferences to build relationships and share best practices.

🎓 Kualifikasi & Syarat

• Minimum 10 years of experience in customer service leadership roles within the healthcare industry.
• Proven track record of successfully leading and managing high-performing customer service teams.
• Strong understanding of healthcare management organizations (HMOs) and their operations.
• Certification in customer service management or a related field is a plus.
• Excellent communication and interpersonal skills, with the ability to inspire and motivate teams.
• Proficiency in English, both written and spoken, is required.
• Experience working in a multicultural or international environment is a significant advantage.
• Bachelor's degree in Business Administration, Healthcare Management, or a related field.

🛠️ Keahlian

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